Privacy Policy

Effective Date: January 01, 2025

At Pawsome Inn, your trust is as important to us as the care we provide your furry family members. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services or visit our website.

Information We Collect

Personal Information You Provide

When you book services or register with us, we collect:

  • Your name, address, phone number, and email address

  • Your pet's name, breed, age, medical information, and special needs

  • Emergency contact information

  • Payment information (credit card details, billing address)

  • Photos of your pet for identification purposes

Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP address and browser information

  • Pages visited and time spent on our site

  • Device type and operating system

  • Referring website information

Information from Third Parties

We may receive information about you from:

  • Veterinary references you provide

  • Payment processors

  • Online booking platforms

How We Use Your Information

We use your personal information to:

  • Provide pet care services including boarding and daycare

  • Schedule appointments and send service reminders

  • Process payments and maintain billing records

  • Communicate important updates about your pet's care

  • Respond to your questions and customer service requests

  • Improve our services and website experience

  • Send promotional materials (only with your consent)

  • Maintain safety records and emergency contact information

How We Share Your Information

We respect your privacy and limit data sharing to:

Service Providers

We may share information with trusted partners who help us operate our business:

  • Payment processors for transaction handling

  • Appointment scheduling software providers

  • Email communication platforms

  • Website hosting and analytics services

Emergency Situations

We may share your information when necessary to:

  • Contact emergency veterinary services

  • Reach emergency contacts during pet care

  • Comply with legal requirements or court orders

Business Transfers

If we sell or transfer our business, customer information may be transferred to the new owner.

We never sell your personal information to marketers or advertisers.

Data Security

We take protecting your information seriously:

  • We use secure, encrypted connections for online transactions

  • Access to your information is limited to authorized staff only

  • We regularly update our security practices and systems

  • Physical records are stored in locked, secure areas on our premises

  • We train our staff on proper data handling procedures

Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we have about you

  • Update: Correct or update your personal information at any time

  • Delete: Request deletion of your personal information (subject to legal requirements)

  • Opt-out: Unsubscribe from marketing communications

  • Limit: Request limitations on how we use your information

To exercise these rights, contact us using the information provided below.

Cookies and Website Analytics

Our website uses cookies to:

  • Remember your preferences and login information

  • Analyze website traffic and improve user experience

  • Enable online booking functionality

You can control cookies through your browser settings, though disabling them may limit website functionality.

Data Retention

We keep your information only as long as necessary to:

  • Provide ongoing pet care services

  • Maintain business records as required by law

  • Resolve any disputes or issues

Typically, we retain customer information for seven years after your last service, unless you request earlier deletion.

Children's Privacy

Our services are intended for pet owners who are at least 18 years old. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting updates on our website

  • Sending email notifications to registered customers

  • Displaying notices at our facility

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Pawsome Inn
Phone: 262.679.0234
Email: Contact@PawsomeInn.com
Address: S64W22150 National Ave, Waukesha, WI 53189